Privacy Policy

1. Information We Collect

We collect the following categories of information:

• Account information: your email address and basic profile details when you sign up or sign in (including via Google).
• Content you provide: audio, images, lyrics, prompts, and settings you upload or enter to generate music and videos.
• Generated output: the music and videos created from your inputs, along with related metadata.
• Usage data: device, browser, IP address, pages viewed, and actions taken, collected automatically to operate and improve the Service.
• Payment data: when you subscribe, billing is handled by our payment processor; we receive transaction status, not your full card details.

2. How We Use Information

We use information to:

• provide, maintain, and improve the Service and generate your requested output;
• authenticate you, secure accounts, and prevent fraud or abuse;
• process payments, manage credits and subscriptions;
• communicate with you about updates, support, and important notices;
• analyze usage to understand and enhance performance and features;
• comply with legal obligations and enforce our Terms.

3. Legal Bases

Where applicable law (such as the GDPR) requires it, we process personal data on the bases of performing our contract with you, our legitimate interests in operating and improving the Service, your consent, and compliance with legal obligations.

4. How We Share Information

We do not sell your personal information. We share information only with:

• Service providers that help us run the Service, such as cloud hosting, authentication (Google/Firebase), analytics, and payment processing, under appropriate confidentiality obligations;
• Legal and safety recipients, when required by law or to protect the rights, safety, and security of Sunow, our users, or the public;
• Business transfers, in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling some cookies may affect how the Service works.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service, then for the period necessary to meet legal, accounting, or reporting obligations. You can delete your generated content within the app, and you may request account deletion as described below.

7. Security

We use technical and organizational measures designed to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your Rights

Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal data, and to object to certain processing or withdraw consent. To exercise these rights, contact us at [email protected]. We may need to verify your identity before acting on a request.

9. Children

The Service is not directed to children under 13 (or the minimum age of digital consent in your country), and we do not knowingly collect their personal data. If you believe a child has provided us information, please contact us so we can remove it.

10. International Transfers

Your information may be processed and stored in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal data.

11. Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will update the "Last updated" date and, where appropriate, provide additional notice.

12. Contact

Questions about your privacy? Contact us at [email protected].